Welcome to Car Hire Norwich. These Terms of Service govern your use of our website and vehicle rental offerings. By accessing our services, you agree to comply.
Rental Terms
All vehicle rentals are governed by a Rental Agreement, which you will receive upon booking confirmation or when you collect your vehicle. This document outlines the specific terms, conditions, insurance coverage, fees, and your responsibilities associated with the rental. In case of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.
Eligibility Criteria
Requirements for Vehicle Rental
- To hire a vehicle in Norwich, you must be at least 21 years old, though age restrictions may differ based on the type of vehicle. Drivers under 25 may incur extra fees. A valid driving licence suitable for the vehicle is required, along with identification and proof of your current address. Payment details and a security deposit are also necessary, along with any other criteria outlined in the Rental Agreement.
Booking and Payment Details
- Reservations can be arranged via our website, by telephone, or directly at our Norwich office. A deposit may be necessary to confirm your booking. Full payment and a security deposit are usually required at the time of vehicle pick-up. All prices are quoted in British Pounds (£) and include VAT where applicable. We accept most major credit and debit cards through secure payment systems.
Vehicle Pickup and Drop-off
- At the time of vehicle collection in Norwich, please conduct a thorough inspection and report any pre-existing damage without delay. A vehicle condition report will be completed and signed by both parties. It is your responsibility to return the vehicle in the same state as it was collected, taking into account normal wear and tear. Any new damage will be evaluated and charged accordingly. Ensure the vehicle is returned with the same fuel level as collected; refueling charges will apply if it is returned with less fuel. Late returns may result in additional fees, so please contact us immediately if you expect to return the vehicle later than agreed. You will be liable for any parking fines, traffic violations, or additional charges incurred during your rental, along with a processing fee.
5. Coverage and Responsibility
- Basic third-party insurance is included with every car rental. Detailed coverage information and excess amounts can be found in the Rental Agreement. Additional insurance options may be available to limit your financial exposure. It is wise to review these options closely. You will be responsible for any damage or loss up to the insurance excess amount unless you opt for additional coverage. Damage resulting from negligence, misuse, or violation of these Terms will remain your responsibility, regardless of insurance.
6. Modifications and Cancellations
Cancellation and amendment policies differ based on your booking type and the amount of notice provided. For precise information, please consult your booking confirmation or Rental Agreement. Be aware that late cancellations or no-shows may incur additional charges.
7. Restricted Activities
Prohibited Vehicle Uses:
- The vehicle must not be used for illegal activities, including racing or off-roading. Transporting hazardous materials is prohibited. Sub-letting to others or allowing unauthorized drivers is not allowed. Operating the vehicle while under the influence of alcohol or drugs is strictly forbidden. The vehicle should only be used for its intended purpose and within specified passenger and weight limits. Driving outside of agreed geographical boundaries requires prior authorization.
Breach of these terms may lead to rental cancellation and extra fees.
8. Liability Limitations
To the fullest extent allowed by English and Welsh law, Car Hire Norwich will not be responsible for any indirect, incidental, or consequential damages, including loss of profits, data, or business resulting from your use of our services. Our total liability for any claim will not exceed the amount you paid for the rental in the previous 12 months. This limitation does not apply to liability for death or personal injury due to negligence or fraud.
Norwich Legal Framework
These Terms are governed by the laws of England and Wales. Disputes will fall under the exclusive jurisdiction of English and Welsh courts.
10. Terms Updates
We reserve the right to update these Terms at any time. Changes take effect immediately when posted on our website. Continued use of our services indicates your acceptance of the revised Terms.
Contact Details
For inquiries regarding these Terms, please reach out to us:
Norwich Car Hire Solutions
Riverside Way, Norwich NR1 1AA, UK
Contact Number::
443332100115